Returns
Here you can find a concise overview of returns, withdrawal rights and what to do if there is a problem with your order.
1. Right of withdrawal
For distance purchases, consumers have the right to withdraw within 14 calendar days from delivery, according to applicable law.
2. Item condition
The item must be returned in good condition, without damage, notes or use that would make it non-resalable.
3. Return shipping cost
Return shipping is paid by the customer, unless the wrong item was shipped or the product is defective.
4. Refunds
Refunds are issued after the returned item is received and checked, or when sufficient proof of return shipment is provided.
5. Exclusions
For digital content or special cases, restrictions may apply according to the law and the terms of service.